Insights & Ideas

✕

Privacy Policy

Last updated: September 2026  ·  POPIA Compliant

Esomthathi Group (Pty) Ltd ("we", "us", "our"), Enterprise Number K2020871671, based at 138 Area 9, Danganya, Umkomaas, 4170, KwaZulu-Natal, South Africa - is committed to protecting your personal information in full compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. Information We Collect

When you interact with our website, contact form, or register as a client, we collect the following personal information:

• Identity data: First name, last name, company name
• Contact data: Email address, phone number, physical address
• Project data: Details about your project, service requirements, budget range
• Technical data: IP address, browser type, pages visited (aggregated, non-personal)
• Communication data: Records of emails, WhatsApp messages, and enquiries

2. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

• To fulfil a contract or pre-contractual steps at your request
• With your explicit consent (where consent is given)
• To comply with a legal obligation
• For our legitimate business interests, balanced against your rights

3. How We Use Your Information

• To respond to enquiries and deliver our services
• To manage client accounts and project delivery
• To send service updates, invoices, and project communications
• To send marketing communications (only with your consent - you may opt out at any time)
• To improve our website and service offerings
• To comply with legal and regulatory requirements

4. Data Sharing

We do not sell, trade, or rent your personal information to any third party. We may share information only with:

• Trusted sub-contractors and service providers (subject to data processing agreements)
• Professional advisors (lawyers, accountants) under confidentiality obligations
• Regulatory authorities where required by law

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by South African law. Client project data is retained for a minimum of 5 years for accounting and legal purposes.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Be notified about the collection of your personal information
• Access and obtain a copy of your personal information we hold
• Request correction of inaccurate or outdated information
• Object to the processing of your personal information
• Request deletion of your personal information (subject to legal obligations)
• Lodge a complaint with the Information Regulator of South Africa

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

8. Cookies

This website uses only essential functionality. Google Fonts are loaded from Google's servers. We do not use tracking cookies, advertising pixels, or third-party analytics without your knowledge.

9. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa: inforeg.org.za · complaints@inforeg.org.za

10. Contact Our Information Officer

For all privacy-related queries, access requests, or to exercise your POPIA rights, please contact our designated Information Officer:

Lwandile Mahanjana - Information Officer
Esomthathi Group (Pty) Ltd · Enterprise No. K2020871671
info@esomthathi.com  ·  +27 67 055 7072
138 Area 9, Danganya, Umkomaas, 4170, KwaZulu-Natal